Contact PSI to make a complaint.
complaints@lituk.psionline.com
Telephone: 0800 015 4245
Monday to Friday, 8am to 4pm
You’ll get a response within 10 working days. You must send your complaint within 3 months of the test date.
Further information can be found on https://www.gov.uk/life-in-the-uk-test/cancellations-refunds-complaints